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Every month, we acknowledge one among our Most Useful People in Internet hosting.
Meet Norman Dumond
Norman Dumond has worn many hats, with expertise starting from jobs in building and demolition to meals service and unsafe supplies abatement. Presently, he owns a farm the place he produces USDA-inspected meats and operates a meals warehouse. Dumond’s actual ardour, nonetheless, is expertise. He has labored with computer systems since he was very younger.
His curiosity in computing started when his father introduced dwelling a Commodore 64. Early computing experiences included educating himself to jot down code within the Commodore Fundamental language, having fun with The Oregon Path, and sending messages on IBM desktops at his elementary faculty. When Dumond was launched to the Linux working system, numerous doorways in computing opened for him. Whereas nonetheless in highschool, Dumond landed his first tech job at a cable firm and ultimately went to varsity for a extra formal training.
He has been with Liquid Net since he began his position as a Linux Programs Administrator in 2010.
Why did you be a part of Liquid Net?
Liquid Net was identified in the neighborhood as a spot the place technical-minded people may discover employment, a versatile schedule, and an educationally-nurturing atmosphere for private development. The corporate has a shiny future and a superb identify in the neighborhood, making me proud to be part of it.
What attracts you to the Internet hosting Business as a profession?
My prior expertise with server environments and customer support makes this business a superb match for my abilities. I’ve experimented with each Apache and IIS net servers within the mid-90s shortly after their launch. I’ve additionally labored with Novel Netware shopper server configurations, file switch protocol (FTP) server functions, e mail server functions, Web relay chat (IRC) servers, and the ever-popular webcam websites of years previous.
Is there one thing particular at Liquid Net that you simply simply love?
The tone wherein my purchasers categorical their excessive gratitude tells me how a lot of a distinction I’ve made. Going from “I’ve an issue!” to “You mounted all my issues!” is usually the indication I obtain that I’ve made a optimistic distinction. Liquid Net provides me the autonomy obligatory to make use of the scientific technique to information my troubleshooting. I’m not required to learn from a script or strive one factor after one other that will not relate to the problem. This job permits me to manage my work, enabling me to rapidly remedy issues with the absolute best final result.
What’s your favourite half in regards to the firm tradition at Liquid Net?
All of my coworkers are very keen to assist each other and share any data they may have on a difficulty. Our inside assist channel chat supplies technicians a spot to ask questions and obtain recommendation from coworkers. Collaboration happens on this chat a number of occasions per day from many technicians with totally different ability units and technical backgrounds. This form of collaboration permits me to deal with any points that come up for my clients as rapidly and easily as attainable.
Inform us about probably the most optimistic expertise you’ve gotten had at Liquid Net.
At Liquid Net, there’s a good stability between work and play that’s onerous to seek out at firms today. A number of years in the past, I used to be busy working and had my head down. Once I appeared up, everybody working that shift was standing round me—with Nerf Dart weapons aimed in my route. I used to be bombarded. Fortunately, I had a Nerf gun too, and I returned fireplace. It is these moments that showcase the cultural variations between Liquid Net and different employers.
What are you identified for at Liquid Net? What do folks particularly come to you for?
I am identified for a stellar attendance report, glorious buyer satisfaction scores, and a capability to finish giant quantities of labor in a short while whereas nonetheless sustaining high quality. I arrive to work quarter-hour early when coming into the workplace, and I make myself out there for work quarter-hour earlier than the final begin of the day after I’m working from dwelling. I attribute my satisfaction scores and my capacity to finish giant quantities of labor in a brief interval to my expertise. I can usually confidently reply questions with out studying the documentation earlier than doing so as a result of I’ve “completed the factor” many occasions earlier than.
What’s one factor you want our clients knew about their internet hosting?
When requesting help for a difficulty, it is best to offer a listing of signs, particular dates and occasions (with time zone) of any issues, in addition to any patterns noticed. Like an interplay along with your physician, you wish to enable the technician to return to their very own conclusion based mostly on their expertise and evaluation. Self-diagnosis with out adequate expertise can usually result in an incorrect assumption, which may steer the troubleshooting course of into the weeds and in instructions that are not productive. It’s best to stay to the information, present observations, and permit the technician to make use of their know-how to find out the reason for and determination to the problem at hand.
Work apart, what are a few of your hobbies?
I like tenting, canoeing, boating, fishing, cooking, land administration, and farming. I additionally take pleasure in private research within the fields of nuclear physics and thermodynamics.
Norman Dumond fishing on his wedding ceremony day on the venue simply hours earlier than he was hitched.
What’s your favourite app?
I dwell far out within the nation in rural America. As such, mobile protection could be lower than optimum. I take advantage of Community Cell Information Lite for Android to assist find spots in my dwelling and round my farm which have the very best mobile protection.