A Nexcess Assist System Administrator on bonding together with her dad over tech, serving to purchasers as greatest she will, and studying to ask questions.
Amber Oglesbee grew up within the city of Fremont, Ohio. “We lived throughout from the library, and that was the ‘park’ to me once I was younger,” she says. “I used to be at all times shut up in my room studying.” As a baby, Oglesbee had a deep love for science, and envisioned life as a Marine Biologist. Then she acquired a PlayStation. “Video video games had been my life and one thing my Dad cherished and inspired,” she says. “My Dad is a nerd, a brilliant nerd. Since I can bear in mind, he’s at all times cherished computer systems. We’d construct towers collectively and play video games, and I knew if my Marine Biologist dream didn’t pan out, my ardour for tech would take me locations.”
After graduating from highschool in 2011, Oglesbee started finding out for her Info Expertise and Safety diploma at Baker School. “I labored as a work-study within the IT division many of the 12 months and acquired to spend the summers in New Mexico working for the Boy Scouts of America at a excessive journey camp known as Philmont.” Though rising up she was not the sort to get her fingers soiled, preferring as a substitute to remain indoors together with her books, Oglesbee ended up falling in love with the outside. “I made lots of errors my first 12 months leaping into one thing I used to be under no circumstances ready for—a heavy sleeping bag, a rented backpack, bringing just one water bottle—however I took the leap, and it was nicely price it. Philmont had a profound affect on my life, and I totally loved the summers I acquired to spend there.”
It has been almost a decade since Oglesbee started working in tech, starting her profession in a work-study position at Baker School within the expertise division, administering about eight school rooms. “I had lots of enjoyable there,” she says. “It was an excellent studying atmosphere, and having keys to the constructing was fairly cool.”
Then in 2013, she was employed at Nexcess as a Assist Tech after which promoted to the Enterprise Assist Group (ESG) a number of years later. “I feel getting right here began again in highschool. A gaggle of my pals ended up going to Baker School collectively, and some of them labored for Nexcess on the time, and we’d carpool from Flint to Nexcess. They might work their shift, after which we might head to Ohio. I met a number of individuals, together with Rigo Reis, and Enterprise Account Supervisor, who ended up interviewing me.” Now, Oglesbee is a Assist System Administrator within the ESG division.
The atmosphere is one which Oglesbee loves. “Expertise affords so some ways to give you inventive options. Everybody offers their greatest. I really feel like I at all times have the chance to attempt to resolve a difficulty, and I’ve a crew I can depend on for assist once I want it. There’s one thing superb in regards to the collaborative effort it takes to implement new concepts.”
Amongst her proudest accomplishments is the truth that she ran a 10-mile race at eight weeks pregnant. “I by no means may even end the mile at school. My drive to persist by until the top, even when issues get exhausting, is a priceless talent that has helped me study lots in tech,” she says.
Together with the significance of persistence, Oglesbee has realized to at all times pay attention, interpret, and confirm when working with purchasers. “Technical phrases and acronyms may be complicated for purchasers. So I at all times attempt to reiterate their wants again and make sure in order that purchasers can perceive our course of, giving them peace of thoughts that the work we do is right.” Aiding purchasers on this means comes naturally to Oglesbee. “I similar to to assist individuals. I’d have been a nurse if there was much less yucky stuff,” she says.
Oglesbee encourages younger ladies contemplating a profession in tech to place confidence in their skills and be keen to take dangers. “Once I first began, I used to be anxious I might fail to persuade my co-workers that I had the data to assist the crew,” she says. “However my crew by no means as soon as made me consider they doubted my competence. In fact, I made errors and requested lots of questions, and the humorous factor is that I nonetheless have loads of questions. Attempting new issues and asking lots of questions are part of the job. You simply need to consider in your self first.”
When she’s not working together with her crew and supporting clients, Oglesbee is mom to 18-month-old Harvey. “We love listening to music collectively and being exterior,” she says. “Harvey is warming as much as the operating stroller, however we have now to carry a number of snacks. Your complete deck, patio, and picnic desk are all generously adorned together with his chalk artwork as nicely. He’s hoping for extra rain quickly to redecorate.”