Buyer Success Supervisor for GiveWP on the ability of connection, inventive problem-solving, and the various alternatives within the tech discipline.
Amy Adams grew up figuring out the significance of an open door. “I grew up in a semi-rural a part of Connecticut,” she says. “Regardless of there solely being 4 of us—myself, my dad and mom, and my older brother—our dwelling was at all times open to anybody that confirmed up at our door. We invited buddies passing by means of the world or a stray animal was in search of their subsequent dwelling.”
A shy child in highschool, Adams turned to artwork and movie. “I did just a little little bit of theater, however I used to be principally making artwork, whether or not drawing or portray,” she says. “One other escape for me was films. I used to be both on the films or watching films at dwelling each weekend. I typically throw on a film for background noise whereas working. It normally needs to be some kind of motion, sci-fi, or fantasy – normally a mix of the three.”
Rising up, she labored odd jobs: pet-sitting, canine strolling, adorning, and portray. “It was a number of enjoyable however unreliable,” she says. Then, after a while, she started working in a “massive field” ironmongery store, promoting flooring installations and supplies. “I used to be able to be finished loading vans with packing containers of tile and wooden planks, so I used to be in search of a change,” she says.
That’s when she started working with GiveWP in November 2019, the place she is now a Buyer Success Supervisor. “I reply presale questions on what our software program does and assist onboard new prospects,” she says. “A giant a part of my job is conserving observe of characteristic requests and writing proposals when sure options get a number of consideration.”
For Adams, one of many greatest perks of the job is attending to work within the locations she feels most impressed. “What I truthfully love most,” she says, “is selecting my setting. Some days I’m extra productive at a busy espresso store with my laptop computer. Most days, I’m extra productive working in my dwelling workplace from my large monitor and standing desk. Typically only a change of surroundings can preserve the day recent and forestall it from feeling like a grind.” Adams additionally loves the connection a job in tech supplies. “I’ve been very lucky to seek out myself in a really supportive nook of the WordPress group,” she says.
That appreciation of group and connection extends to prospects, too. “Seeing our prospects’ wants go from a wishlist merchandise to a totally realized characteristic is such an incredible expertise,” Adams says. “I’m at all times excited for a brand new characteristic or performance, particularly after I had a hand within the challenge someplace alongside the best way.”
To supply prospects this sort of expertise, Adams tries to look at the larger want expressed by the shopper and the place that want comes from. “Then I take a look at the main points,” she says. “My job can, at instances, require inventive problem-solving, so I like to have a look at every downside in three steps: zoomed out to see the massive image, zoomed in to look at the main points, then zoomed again out to see the way it all comes collectively. Or massive image, fantastic particulars, then again out once more.”
When requested what motivates her, Adams says her enjoyable reply is espresso, and her sincere reply is espresso and a pat on the again. “I’ve a behavior of second guessing myself into stasis till I get a ‘preserve going’ or ‘you’re heading in the right direction!’ as a result of a small encouragement does wonders for getting by means of the week,” she says. “I attempt to be encouraging to others in the identical method.”
To search out that encouragement, Adams says she has an unimaginable assist system. “The individuals in my life have my again,” she says. “My buddies, husband, and work setting are very supportive! I additionally learn psychology textbooks and journals. Studying how the thoughts operates has helped me method most conditions with the tip person on the forefront. It’s simpler to information somebody to an answer whenever you acknowledge how they might have ended up of their present scenario and empathize with how they’re feeling.”
To encourage these excited by pursuing a profession in tech, Adams says trying on the huge alternatives in tech is a superb place to begin. “There’s multiple sort of alternative within the tech discipline as a result of all types of abilities are wanted on this trade,” she says. “I didn’t must construct web sites or be a developer to carry worth to my firm. I simply wanted to be keen to be taught one thing new. I personally wasn’t excited by tech as a lot as I used to be excited by a profession change. Now it’s laborious to image myself doing anything!”
She additionally says that for those who’re excited by tech, you already belong right here. “You be taught just a little to get within the door. Then no matter you don’t know, you possibly can be taught. However you must be keen to be taught.”
Adams is pleased with a quiet day at dwelling engaged on artwork tasks when she’s not at work. In any other case, she enjoys exploring new locations. “No matter I’m doing nearly at all times consists of some sort of espresso,” she says. She spends as a lot time as potential drawing and portray art work principally reflective of fantasy, sci-fi, and horror. When she’s not engaged on artwork tasks, she’s normally carving out time for video video games, Dungeons & Dragons, and watching hockey together with her husband.