January 31, 2023

Girls in Expertise: Sarah Ulmer

4 min read


Liquid Net’s Assist Supervisor on her farm upbringing, studying to adapt, and what retains her motivated.

Women in Technology - Sarah Ulmer
“The longer term is so vivid for girls in tech,” says Ulmer. “There are such a lot of extra doorways open now than there was once. And I feel extra will proceed to open. There isn’t something we will’t do.”

Sarah Ulmer will at all times be a Texan. Although she was born in Portland, Oregon, and now lives in Oklahoma, she grew up on her grandfather’s ranch within the small city of Jefferson, Texas. It was a childhood stuffed with chickens and horses, recent watermelon and corn. When she wasn’t taking part in the clarinet or working observe, Ulmer hung out along with her sister taking part in outdoors or driving horses. “It was a good way to develop up,” she says. “Considered one of today, I hope to personal a chunk of property like that the place my children can spend their days taking part in like my sister and I used to.”

For the previous six years, Ulmer has introduced the sense of journey and vital work ethic of rising up on a farm to her work in tech. “Once I first began with iThemes in 2015, I barely knew what WordPress was,” she says. “I labored with the advertising division and shortly realized about WordPress, plugins, and a lot extra. I used to be moved to Gross sales Assist the subsequent 12 months.”

Now, Ulmer works as Liquid Net’s Assist Supervisor, helping the Assist Workforce of their day-to-day operations, together with help tickets, documentation, testing, and coaching. “I’m additionally accountable for helping clients with their account providers wants,” Ulmer says. “I assist individuals with their purchases, accounts, pre-sales questions, gross sales and promotions, upgrades, and questions on their plans. I really like serving to clients resolve what packages they want, repair account points, and switch cancellations into renewals.”

The fixed change of working in tech is a facet of the job Ulmer loves. “This isn’t one thing that comes simple for me,” she says, “so it’s made me a greater particular person. It’s important to study to adapt—and adapt shortly—as a result of know-how adjustments so ceaselessly. It’s important to sustain.”

Ulmer says the 2 most influential individuals in her profession journey have been her mother and father. “They have been such exhausting employees, and I realized that having a superb work ethic is extra than simply displaying up on time. You place 100% in always. They at all times informed me I might do something. And I believed them. I nonetheless do. However they made positive I knew that success would come by way of exhausting work.”

Her drive is obvious in her work at Liquid Net, having lately crafted necessary inside paperwork about utilizing account and fee methods. “Just lately, I used to be tasked with creating onboarding templates for brand spanking new and cross-training workers. These are detailed lists of things {that a} new or cross-training worker would want to study earlier than they will take their very own tickets,” she says. “A template was created for every of our merchandise in order that it’s geared particularly towards these gadgets. And reasonably than having new workers ‘sink or swim’, they take time studying the brand new expertise.”

It’s love for her crew, her clients, and her children that hold Ulmer targeted day in and time out. “I feel there are a few issues that inspire me, primary being the crew I work with at Liquid Net. They’re a unbelievable group of individuals, and so they inspire me to be one of the best I may be. Our clients additionally inspire me. I would like them to have a superb expertise from buy, set up, and licensing, all the way in which to help. And all the things in between. My third and most necessary motivation is my three children.”

When she’s not at work, Ulmer enjoys spending time along with her youngsters and watching NFL video games. “Within the fall, I really like spending time within the yard watching the youngsters play soccer and run round having enjoyable.”

Ulmer has sage recommendation for girls contemplating a profession in tech. “Don’t really feel intimidated. In the event you’re focused on one thing, go for it. In the event you don’t know something about it, study. Don’t let something cease you. If one door closes, open one other one. Hell, kick it down. Make your personal path and do what you wish to do.” She is assured that the setting for girls in tech will solely proceed to enhance. “The longer term is vivid for girls in tech,” says Ulmer. “There are such a lot of extra doorways open now than there was once. And I feel extra will proceed to open. There isn’t something we will’t do.”



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